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Refund, Returns & Cancellation Policy

Business Name: Vishvam
Brand: Pranava Spices
Website: https://www.vishvamexports.com
Jurisdiction: India

Overview:

At Vishvam (Pranava Spices), we take utmost care to ensure that every spice you receive is fresh, hygienically packed, and true to our quality standards.
Because our products are consumable food items, we follow strict hygiene regulations, and therefore returns or exchanges are accepted only in cases where the product is received damaged, defective, or incorrect.

Returns & Replacements:

If your order arrives damaged, spoiled, or incorrect, please contact us within 24 hours of delivery with:

  • Clear photos or videos showing the issue, including outer packaging and product label. Share that with us on refund form.

  • Your order ID and a brief description of the problem.

Once verified by our quality team:

  • We may issue a replacement or refund as appropriate, within 7–10 working days.

  • In some cases, we may arrange return pickup or ask you to discard the damaged item safely.

Note: Since spices are perishable and sealed for hygiene, once opened, products cannot be returned or replaced unless the defect is clearly visible (e.g., leakage, contamination, wrong item).

Refund Policy:

Approved refunds will be issued through the original mode of payment or as store credit, depending on your preference.

Refunds will not be issued for:

  • Incorrect or incomplete address provided by the customer.

  • Orders delayed or lost due to courier handling or external disruptions.

  • Customs-related delays or rejections for export shipments.

  • Minor packaging variations that do not affect product quality.

Order Cancellations:

  • Orders can be cancelled only before they are shipped.

  • Once dispatched, cancellations will not be accepted as products are freshly packed per order.

To cancel, please contact us immediately at connect.vishvam@gmail.com or WhatsApp us at +91 8810267401 with your order number.
If approved, refunds for prepaid orders will be processed within 10-12 working days.

 

Vishvam reserves the right to cancel any order due to stock limitations, payment verification failure, or logistical issues. In such cases, a full refund will be provided.

Damaged or Missing Shipments:

If your parcel appears tampered or damaged upon delivery:

  • Please do not accept the package and inform us immediately.

  • In case the issue is discovered post-delivery, contact us within 24 hours with proof (photos/videos).

While we assist with courier claims, Vishvam cannot be held responsible for courier negligence or transit-related damages.

Legal Disclaimer:

All transactions are governed by Indian law.
In case of disputes, the matter shall be subject to the exclusive jurisdiction of the courts of Faridabad, Haryana, India.

Contact Information:

or any queries regarding orders, exports, or business partnerships, please contact us:
📧 connect.vishvam@gmail.com
🌐 www.vishvamexports.com
📞 +91 8810267401

Last Updated: November 2025

SUPPORT 10 AM TO 5 PM

Contact us 8 hours a day, 6 days a week.

7 DAYS RETURN

Simply return it within 3 days for an exchange.

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