1. Who We Are

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This Privacy Policy applies to Vishvam, a sole proprietorship owned and operated by Raaj Chommal ('Vishvam', 'we', 'us', 'our'). Vishvam operates the website www.vishvamexports.com and provides holistic healing services, wellness programmes, and related physical and digital products.

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For the purposes of the Digital Personal Data Protection Act 2023 (DPDPA) and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules 2011 (SPDI Rules), Vishvam is the Data Fiduciary in respect of personal data collected through this Website and its services.

 

Data Fiduciary Contact:

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Name: Raaj Chommal

Email: [Insert contact email]

Website: www.vishvamexports.com

Address: Delhi NCR, India

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2. Personal Data We Collect

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We collect personal data in the following categories:

 

2.1 Information You Provide Directly

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• Full name, email address, mobile/WhatsApp number, and city or country — collected through contact forms, booking forms, and consultation requests.

• Payment information — processed securely through third-party payment gateways. Vishvam does not store your card details or banking information.

• Health, emotional, or psychological information — shared voluntarily during consultation forms or sessions. This constitutes Sensitive Personal Data or Information (SPDI) under the IT Rules 2011.

• Communication records — emails, WhatsApp messages, or other correspondence with Vishvam.

• Testimonials or feedback — submitted voluntarily through the Website or directly to Vishvam.

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2.2 Information Collected Automatically

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• Device information — browser type, operating system, device type, and screen resolution.

• Usage data — pages visited, time spent on pages, links clicked, and navigation patterns.

• IP address and approximate location — collected automatically when you access the Website.

• Cookies and similar tracking technologies — see Section 8 (Cookies Policy) for full details.

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2.3 Information from Third Parties

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• If you interact with Vishvam through social media platforms (Instagram, Facebook, YouTube), we may receive limited profile information in accordance with those platforms' privacy settings.

• Payment processors may share transaction confirmation data with us for record-keeping purposes.

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We do not collect personal data from children under the age of 18 without verified parental consent, in compliance with the Digital Personal Data Protection Act 2023.

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3. How We Use Your Personal Data

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We use your personal data for the following purposes, each of which has a lawful basis under Applicable Law:

 

SERVICE DELIVERY

• To process bookings, schedule sessions, and deliver healing services and products.

• To send booking confirmations, session reminders, and follow-up communications.

• To process payments and maintain transaction records.

 

COMMUNICATION

• To respond to your enquiries, consultation requests, and feedback.

• To send important updates regarding your bookings, subscriptions, or orders.

• To send newsletters, healing guides, or promotional content — only where you have given explicit consent.

 

IMPROVEMENT & ANALYTICS

• To understand how visitors use the Website and improve its content and functionality.

• To analyse booking patterns and service demand to improve our offerings.

 

LEGAL & COMPLIANCE

• To comply with applicable Indian laws, regulations, and court orders.

• To enforce our Terms & Conditions and protect Vishvam's legal rights.

• To prevent fraud, misuse, or unauthorised access to the Website or services.

 

We do not sell, rent, or trade your personal data to any third party for commercial purposes. Ever.

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4. Sensitive Personal Data — Special Protections

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Information relating to your physical or mental health, emotional wellbeing, psychological history, or spiritual practices constitutes Sensitive Personal Data or Information (SPDI) under the IT (SPDI) Rules 2011. We treat this data with the highest level of care.

 

Sensitive personal data shared with Vishvam — whether through forms, sessions, or correspondence — is:

• ✓  Collected only with your explicit consent.

• ✓  Used solely for the purpose of delivering the service you have requested.

• ✓  Stored securely with restricted access limited to Raaj Chommal only.

• ✓  Never shared with any third party without your express written consent, except as required by law.

• ✓  Retained only for as long as necessary for the purposes described in this Policy.

 

You have the right to withdraw consent for the processing of your sensitive personal data at any time by contacting us at connect.vishvam@gmail.com. Withdrawal of consent may affect our ability to deliver certain services.

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5. Legal Basis for Processing Your Data

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Under the Digital Personal Data Protection Act 2023 and applicable Indian law, we process your personal data on the following legal bases:

 

• Consent — where you have explicitly agreed to the processing of your personal data, including for marketing communications and sensitive personal data.

• Contractual necessity — where processing is necessary to fulfil a service booking, subscription, or product purchase.

• Legal obligation — where processing is required to comply with applicable Indian law, court orders, or regulatory requirements.

• Legitimate interests — where processing is necessary for our legitimate business interests, such as fraud prevention, website security, and service improvement, provided these interests are not overridden by your rights.

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6. Data Sharing & Disclosure

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Vishvam does not sell or commercially share your personal data. We may share your data only in the following limited circumstances:

 

6.1 Service Providers

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We share data with trusted third-party service providers who assist in operating the Website and delivering our services, including:

• Payment gateway providers — for secure processing of transactions.

• Website platform providers — Wix.com, for hosting and operating the Website.

• Email and communication platforms — for sending confirmations and newsletters.

• Analytics providers — for Website usage analysis (data shared in anonymised or aggregated form only).

All service providers are contractually bound to process your data only as instructed by Vishvam and in accordance with applicable data protection laws.

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6.2 Legal Requirements

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We may disclose your personal data if required to do so by:

• Any applicable Indian law, regulation, or legal process.

• A valid court order, subpoena, or direction from a competent authority or government body.

• To protect the rights, property, or safety of Vishvam, its clients, or the public.

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6.3 Emergency Situations

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If, during a session or through communications, Vishvam becomes aware of an imminent risk of harm to you or another person, we may disclose relevant information to appropriate emergency services or authorities. This is a rare and exceptional measure taken solely in the interest of safety.

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6.4 Business Transfers

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In the unlikely event of a merger, acquisition, or transfer of Vishvam's business, your personal data may be transferred to the successor entity. You will be notified of any such transfer and your rights under this Policy will continue to apply.

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7. Data Retention

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We retain your personal data only for as long as is necessary for the purposes outlined in this Policy, or as required by applicable law. The following general retention periods apply:

 

• Session and consultation records: Retained for 3 years from the date of the last session, to support continuity of care and legal compliance.

• Payment and transaction records: Retained for 7 years in accordance with Indian financial and tax regulations.

• Marketing consent records: Retained until you withdraw consent, plus 1 year for record-keeping.

• Website usage and analytics data: Retained for 12 months in anonymised form.

• Correspondence (emails, WhatsApp): Retained for 2 years from the date of last communication.

 

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised. You may request earlier deletion of your data subject to the conditions in Section 9 (Your Rights).

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8. Cookies & Tracking Technologies

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8.1 What Are Cookies

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Cookies are small text files placed on your device when you visit a website. They help the website remember your preferences, understand how you use the site, and improve your experience.

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8.2 Types of Cookies We Use

 

STRICTLY NECESSARY COOKIES

• Essential for the Website to function. These cannot be disabled. They include session management, security, and basic functionality.

 

ANALYTICS COOKIES

• Help us understand how visitors interact with the Website — pages visited, time spent, and traffic sources. Data is collected in anonymised form. You may opt out of these.

 

MARKETING & PREFERENCE COOKIES

• Used to personalise content and, where applicable, serve relevant advertising. Only placed with your explicit consent.

 

THIRD-PARTY COOKIES

• Set by third-party platforms such as Wix, payment gateways, and social media. These are governed by the respective third party's privacy policy.

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8.3 Managing Cookies

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You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, and set preferences for specific websites. Please note that disabling certain cookies may affect the functionality of the Website.

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You may also opt out of Google Analytics (if used) by installing the Google Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout.

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9. Your Rights Under Indian Data Protection Law

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Under the Digital Personal Data Protection Act 2023 and applicable Indian law, you have the following rights in respect of your personal data:

 

• ✓  Right to Access — You may request a copy of the personal data we hold about you.

• ✓  Right to Correction — You may request correction of inaccurate or incomplete personal data.

• ✓  Right to Erasure — You may request deletion of your personal data, subject to our legal retention obligations.

• ✓  Right to Withdraw Consent — You may withdraw consent for any processing based on consent at any time. This will not affect the lawfulness of processing before withdrawal.

• ✓  Right to Grievance Redressal — You have the right to have your grievances addressed by our Grievance Officer within the timelines specified in this Policy.

• ✓  Right to Nominate — Under the DPDPA 2023, you may nominate another individual to exercise your data rights on your behalf in the event of death or incapacity.

 

To exercise any of the above rights, please contact our Grievance Officer:

 

Name: Raaj Chommal

Email: connect.vishvam@gmail.com

Response Time: Acknowledgement within 48 hours. Resolution within 30 days.

 

We may need to verify your identity before processing any data rights request. We reserve the right to refuse requests that are manifestly unfounded, excessive, or repetitive.

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10. Data Security

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Vishvam implements reasonable technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• ✓  Encrypted transmission of data via HTTPS/SSL on the Website.

• ✓  Restricted access to personal data — limited to Raaj Chommal only.

• ✓  Secure, password-protected storage of electronic records.

• ✓  Use of reputable, security-compliant third-party platforms for payment processing and website hosting.

 

While we take every reasonable precaution to protect your data, no method of electronic transmission or storage is 100% secure. In the event of a personal data breach that is likely to result in a risk to your rights, Vishvam will notify the Data Protection Board of India and affected individuals as required under the DPDPA 2023.

If you suspect any unauthorised access to or misuse of your personal data, please contact us immediately at connect.vishvam@gmail.com

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11. Children's Privacy

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Vishvam does not knowingly collect or process personal data of children under the age of 18 without verified parental or guardian consent, in compliance with the Digital Personal Data Protection Act 2023.

Where a service involves a minor — such as Reiki for Children or Parenting Coaching sessions — the following apply:

• A parent or legal guardian must provide explicit written consent before any session or data collection involving a minor.

• All data relating to minors is processed with heightened care and restricted access.

• Parents or guardians may exercise data rights on behalf of their minor child by contacting our Grievance Officer.

If we become aware that we have inadvertently collected personal data from a minor without appropriate consent, we will delete that data promptly.

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12. Cross-Border Data Transfers

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Vishvam primarily operates in India and stores data within India. However, where third-party service providers (such as Wix.com or email platforms) process data outside India, we ensure that appropriate safeguards are in place to protect your data in accordance with the DPDPA 2023 and applicable Indian law.

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By using this Website, you consent to the transfer of your data to countries outside India where our service providers operate, subject to appropriate data protection safeguards.

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13. Third-Party Websites & Platforms

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This Website may contain links to third-party websites, social media platforms, or payment gateways. Vishvam is not responsible for the privacy practices or content of any third-party platform. We encourage you to review the privacy policies of any third-party site you visit. Your interaction with third-party platforms is governed solely by their respective privacy policies.

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14. Marketing Communications

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Vishvam may send you newsletters, healing guides, event announcements, or promotional content only where you have given explicit consent to receive such communications.

You may withdraw your consent and unsubscribe from marketing communications at any time by:

• Clicking the 'Unsubscribe' link in any marketing email.

• Contacting us at connect.vishvam@gmail.com with the subject line 'Unsubscribe'.

Withdrawal of marketing consent will not affect your ability to receive transactional communications relating to your bookings, orders, or subscriptions.

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15. Changes to This Privacy Policy

Vishvam reserves the right to update this Privacy Policy at any time to reflect changes in our practices, services, or applicable law. The most current version will always be published on the Website with the effective date clearly noted.

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Where changes are material, we will notify registered users via email or a prominent notice on the Website. Your continued use of the Website after any update constitutes acceptance of the revised Privacy Policy.

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16. Grievance Officer & Contact

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In accordance with the Information Technology Act 2000, the IT (Intermediary Guidelines) Rules 2021, and the Digital Personal Data Protection Act 2023, Vishvam has designated the following Grievance Officer:

 

Grievance Officer: Raaj Chommal

Designation: Proprietor, Vishvam

Email: connect.vishvam@gmail.com

Address: Delhi NCR, India

Website: www.vishvamexports.com

 

Response timelines:

• Acknowledgement of grievance: Within 48 hours of receipt.

• Resolution of grievance: Within 30 days of receipt.

 

If you are not satisfied with our resolution, you may approach the Data Protection Board of India once established under the DPDPA 2023, or the appropriate Consumer Forum under the Consumer Protection Act 2019.

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17. Governing Law & Jurisdiction

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This Privacy Policy is governed by and construed in accordance with the laws of India, including the Information Technology Act 2000, the IT (SPDI) Rules 2011, and the Digital Personal Data Protection Act 2023. Any dispute arising from this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Delhi, India.

 

By using this Website or availing any Service, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein.

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© 2025 Vishvam by Raaj Chommal. All rights reserved.